Thank y0u so much for your interest in PainFreeOutlet. We appreciate your feedback and suggestions. If you have any questions about PainFreeOutlet or issues accessing our site at https://painfreeoutlet.com, you can email us at
PainFreeOutlet@gmail.com
We value your suggestions and feedback and will respond promptly to your inquiry.
Thank you for visiting PainFreeOutlet.
I currently receive Heal n’soothe from The Healthy Back Institute on a recurring automatic basis, billed to my credit card. It is not effective and I definitely want you to cease delivering it effective immediately upon receipt of this e-mail — no questions asked or counter offers. Please stop at once — period! Please acknowledge receipt of this e-mail promptly. Thank you, Gwendolyn A. Galusha
I have acknowledged receipt of your issue via a PM to you. Please do contact The Healthy Back Institute right away to resolve your issue. We’re very sorry the product did not help you.
Acknowledgment should be on e-mail address: ggal701@live.com
Thank you, I have sent you a PM regarding your issue. Again, we do apologize that the product did not work for you.
My question is does this company make it a habit of accessing peoples bank account who have not ordered products or taken subscriptions without the person permission
Hi Mr. Beckles,
I am only an affiliate to HBI, the Healthy Back Institute, and so I really cannot comment on their business practices.
So far, not many individuals have complained about HBI. I have found the business to be reputable.
The only thing I do not like about HBI, and most online companies that provide free items, is that they will continue to send you the same product until you instruct them to stop. I believe you need to provide your credit card info to get the free item or an email address.
Yes, it is a hassle since they have to contact HBI to straighten up the issue. The free item really comes with a “string”, which is listed in small print (as usual), and so you have to ensure you read it and are aware of what is really behind the free item offer.
I had sent to you PM. Please contact HBI and have them resolve your issue ASAP.
With Warm Regards,
Glenn Shimabukuro
Please discontinue my subscription from Healthy*Back Institute; an invalid credit card was used in my husband’s name. This card has been discontinued for quite some time. I would have been the only person to order this and card would have been in my name. Not really sure what happened but at this time, cancel that credit card out. Thank you. (Have talked to cust. service rep.)
Hi Jill,
You did the right thing by contacting HBI customer service. You should be good to go.
And, I have sent you a PM earlier re. your issue.
Thank you!
Glenn
how do I order a small infrared heat pad from you. Respectfully, Linda
Hi Linda,
So sorry for the late response.
I’m currently out of state, and have trouble responding to email inquiries right away.
If you click on the link to view the infrared heating pads and exit the page, you should be provided w/ an option to purchase the smaller heating pad. I guess the order page wants you to purchase the more expensive heating pad, though the smaller one is a bit pricey, too.
I hope the info helped.
Thank you very much for your interest!
Warm regards,
Glenn
How can i stop the shipments of Heal-n-soothe bottle?
It is not possible for me to contact the site by mail.
I would like to stop immediately.
Hi Tze,
I am sorry to hear that the product did not meet your needs.
Please contact my parent company, The Healthy Back Institute (HBI), as soon as possible to report this incident, and to inquire about cancelling the auto-shipment of Heal-N-Soothe ASAP.
3 Easy Ways to Contact HBI:
Hours of Operation:
Monday – Sunday
7AM CT – 10 PM CT
1. Email Customer Service
2. PHONE: 800-216-4908
INTERNATIONAL: 240-780-5977
FAX: (866) 843-4319
3. MAILING ADDRESS:
The Healthy Back Institute
2407 S. Congress Ave, Ste E #100
Austin, Texas 78704
Thank you and my apologies for the inconvenience.
Warm regards,
Glenn
My name is Terri Durrin and I would like to cancel my subscription to Heal-n-Soothe for now. I have three (3) bottles) currently and my wife doesn’t take it enough to continue currently. I will reorder when she is down the last bottle. Please send my an email to t.durrin@yahoo.com to confirm recent of this email and your acknowledgement of my request.
Thank you,
Terri
Hi Terri,
I received your request, and will send you a reply to your email address ASAP.
Please stand by.
Thank you so much for visiting PainFreeOutlet.com and for having an interest on the products on the website.
With warm regards,
Glenn
I don’t want any more of this items so would you stop trying to withdrawal from my account . I never ask for a subscription. Thank You Marilyn Duff Jacksonville Fl
Hi Marilyn,
I got your message, and I will reply to your email address ASAP.
Thank you so much for visiting PainFreeOutlet.com and for having an interest on the products on the website.
I am very sorry for the issues you are experiencing.
With warm regards,
Glenn
I AM BEING SENT HEAL N SOOTHE EVERY MONTH AND GET BILLED CAN YOU PLEASE STOP AS MY CREDIT CARD IS OVER AND I AM ON PENSION AND NO MONEY LEFT.
Hi Ann,
I got your message, and I will reply to your email address ASAP.
Thank you so much for visiting PainFreeOutlet.com and for having interest in the products on the website.
I am very sorry for the issues you are experiencing.
With warm regards,
Glenn
Please discontinue automatic refill as I cannot afford it. Stop shipments right away. If any more is sent I will half to send it back.
Hi Carolyn, I just emailed you with instructions to resolve your issue. Thank you so much for visiting this website and even purchasing the products on the website.
With warm regards,
Glenn Shimabukuro
Please discontinue my auto subscription for Heal and Soothe. I can’t use it up fast enough, I will reorder when I get low on the last bottle. Please cancel the auto subscription as soon as possible. Thank you.
Hi Karen, I sent you an email detailing instructions on stopping the auto-ship of Heal-N-Soothe.
Thank you so much for your interest in our products.
Regards,
Glenn
I am thinking about using the Heal and Sooth. But the disclaimer said not to use this with Blood thinners. I use xarelto 10mg for Blood clots I have had in my legs twice. I would like to know if this product would be safe to use with my current medication.
Hi John,
That is a very good question. Please note, Heal-N-Soothe has natural blood-thinning properties, so you need to be very, very careful if you are on a blood thinner, such as Xarelto. I am not a medical profession and this is not medical advice, however, I would highly recommend not purchasing and using Heal-N-Soothe in your situation. And, it is best to consult your primary medical doctor for his/her recommendation in terms of using Heal-N-Soothe together with Xarelto.
Thank you so much for reaching out to me.
Please do take care and stay safe.
Regards,
Glenn Shimabukuro
I am New to the product Heal and Sooth. I have a seizure disorder are these supplements, safe and have never caused anything like that to happen? Is it ok for me to take these?
Hi Rose,
Thank you for contacting me regarding Heal-n-Soothe with a very good question. Unfortunately, I cannot provide you with professional medical advice regarding your seizure disorder. The best path to take is to speak to your primary care physician who is managing your seizure disorder and show him/her the Heal-n-Soothe bottle, which shows the ingredients that make up the product. Please seek a response from your primary care physician whether Heal-n-Soothe is safe to take with your seizure disorder. Its label states that “This product should NOT be taken with prescription blood thinners”. Again, please reach out to your primary care physician for a response to your very important question.
Please do take care and stay safe.
With warm regards,
Glenn Shimabukuro
I am returning the pills you have sent me. My doctor says not to take them with my medication. I would like a refund, as you advertised. Looks like you are sending people an email with instructions on how to get my refund. Please cancel deliveries immediately.
Hi Pat,
Thank you for reaching out to me. I have sent you an email acknowledging your request and instructions on contacting The Healthy Back Institute to request a refund, cancel your subscription, stop future auto shipments, and arrange for any product returns.
With warm regards,
Glenn Shimabukuro
I currently receive Heal n’soothe from The Healthy Back Institute on a recurring automatic basis, billed to my credit card. It is not effective and I definitely want you to cease delivering it effective immediately upon receipt of this e-mail — no questions asked or counter offers. Please stop at once — period! Please acknowledge receipt of this e-mail promptly. Thank you
Hi Dr. Donna,
I have responded to you directly via a DM.
With Warm Regards,
Glenn Shimabukuro
I am contacting you to discontinue the automatically sent Heal and Sooth. After taking for several days I suffered 2 episodes of tachycardia–having to go to the emergency room. My MD ordered me to wear a heart monitor for a month. I had no mere attacks.I wish to discontinue the Heal and Sooth and will return all those sent to me for a full refund –as per your guarantee.
Hi John,
I have responded to you directly via personal mail.
With warm regards,
Glenn Shimabukuro
STOP SENDING THESE CAPSULES AND DO NOT TAKE ANY MORE MONEY FROM MY ACCOUNT. CANCEL ANY AND ALL SUBSCRIPTIONS. I AM BEING BILLED FAR TO OFTEN AND I WANT IT STOPPED.
Hi Helen,
I have responded to you directly via personal mail.
With warm regards,
Glenn Shimabukuro
Please stop auto shipping of heal and sooth plus I would like to return several bottles that have not been used.If your company is a legitimate company and your other products work it might be a good idea to discontinue this med. It seems like a lot of people are unhappy with it.
Hi Eileen, thank you for reaching out. I have direct messaged you via email detailing the instructions for refunds and product returns. It would be great if you can let me know what product (“med”) you are referring to.